bank12 Privacy Policy — Your Data, Our Responsibility

1Introduction

Bank12 (referred to as "we", "us", or "bank12") takes the protection of your personal information very seriously. This Privacy Policy explains what data we collect when you use the bank12 platform, how we use it, and how you can manage your information.

By registering or using the bank12 platform, you agree to this Privacy Policy. We believe your data belongs to you — and we treat it that way.

This policy applies to bank12's website, mobile app, and all other digital services. bank12's Privacy Policy is built in accordance with international data protection standards.

2What Data We Collect

Bank12 collects two types of data — information you provide directly, and data generated automatically through your use of the platform.

3How We Use Your Data

Bank12 uses your personal data only for defined, legitimate purposes. No information is processed unnecessarily.

4Who Your Data Is Shared With

Bank12 never sells your personal data. However, limited information may be shared with the following parties in specific circumstances:

• Payment Provider: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum data necessary to complete transactions.
• Game Software Provider: User IDs and session data required to operate games are shared with relevant providers.
• Legal Authorities: Data may be disclosed to government or regulatory authorities upon request, in accordance with applicable laws in Bangladesh.
• Cybersecurity partner: Certain data may be used for fraud detection and account security purposes.
• Business transfer: In the event of a change in bank12's ownership, user data may be transferred to the new owner — however, the terms of this policy will remain unchanged.

5Cookies & Tracking Technologies

Bank12 uses cookies and similar technologies to improve the user experience on its website and app, and to ensure platform security.

• Essential Cookies: These are essential for maintaining login sessions and ensuring security. They cannot be disabled.
• Functional Cookies: Used to remember your language preference, theme settings, and other personalizations.
• Analytics Cookies: Anonymized data is collected to understand which parts of the platform are most frequently used.
• Security Cookies: Used to detect suspicious login attempts or multiple failed access attempts.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features.

6Data Security Measures

Bank12 employs industry-standard technical and administrative measures to protect your data. Our security framework is reviewed and updated on a regular basis.

• 256-bit SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
• Two-Factor Authentication (2FA): An extra layer of security to protect your account.
• Data Encryption: Stored sensitive data is kept in encrypted form.
• Access Controls: Only authorized personnel are permitted to access user data.
• Regular Security Audits: Third-party security experts conduct regular audits of our systems.
• Data Breach Response: In the event of a data breach, we will notify affected users within 72 hours.

7How Long Your Data Is Retained

Bank12 does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration of the active account and up to 5 years after closure.
• Financial Transaction Records: Up to 7 years, as required by law.
• KYC Documents: Up to 5 years after account closure.
• Gaming History: For the duration of the active account and up to 2 years after closure.
• Support conversations: Up to 2 years after the issue is resolved.
• Cookie Data: Deleted at the end of the session or after a maximum of 1 year.

Once the designated retention period expires, data is securely and permanently deleted or anonymized.

8Your Rights

As a bank12 user, you have the following rights over your personal data:

• Right to Access Your Data: You can request to know what information we hold about you.
• Right to rectification: You may request corrections to any inaccurate or incomplete information.
• Right to erasure: You may request deletion of your data under certain circumstances.
• Portability: You can receive your data in a machine-readable format.
• Withdrawal of consent: You may opt out of marketing communications at any time.

To exercise any of these rights, contact our support team. We typically respond to requests within 30 days.

9Protection of Minors

Bank12 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect any data from minors.

• Age verification is conducted at registration, and KYC documents may be requested in cases of doubt.
• Any personal data from minors collected inadvertently will be deleted immediately.
• If parents have any concerns, they can reach out to our support team.

10Policy Change Process

Bank12 may update this Privacy Policy as needed. All changes are communicated transparently:

• Users will be notified by email or in-platform notification before any significant policy changes take effect.
• The effective date of any updated policy will be noted at the top of this page.
• If you do not agree to the updated policy, you may request to close your account.
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

11Privacy Contact

For any questions, requests, or complaints regarding our Privacy Policy, please contact us:

• Email: [email protected] (for general inquiries)
• Live chat: Available 24/7 on the bank12 platform
• Response time: Typically within 24–48 hours

We take your privacy concerns seriously and are committed to resolving them as promptly as possible.

For our detailed terms and conditions, please visit Terms and Conditions Read and play responsibly for safe gaming Responsible Gaming View the page.