bank12 Terms & Conditions — Your Rights & Responsibilities

1Introduction & Definitions

Bank12 (hereinafter referred to as "we", "the Platform", or "bank12") is an international online betting and gaming platform that provides services in Bangladesh and select other countries. These Terms and Conditions apply to every individual who uses the bank12 website and application.

Key terms used in this document are defined below:

• "User" — Any individual who has registered for or is using the bank12 platform.
• "Account" — Your personal registered profile on bank12.
• "Balance" — The total funds held in your account.
• "Bonus" — A special reward or additional funds granted by bank12.
• "Betting" — Any type of wager or game placed on the bank12 platform.

2Account Register

To open an account with bank12, you must provide accurate and complete information. bank12 reserves the right to close any account registered using false or misleading information.

• Each individual may register only one account.
• The name, date of birth, and ID details provided at registration must be accurate.
• Keeping your account password secure is entirely your responsibility.
• Sharing your login credentials with anyone else is strictly prohibited.
• If you notice any unusual activity on your account, contact bank12 support immediately.

As part of the KYC (Know Your Customer) verification process, bank12 may request a national ID or passport and proof of address at any time. Failure to provide this information may delay the withdrawal process.

3Eligibility Requirements

The following requirements must be met to open an account and play on bank12:

• You must be 18 years of age or older.
• You are not accessing the platform from a country or region where online gaming is prohibited by law.
• You are of sound mind and are playing of your own free will.
• You are not playing on behalf of another person or for professional gain.

4Payments & Withdrawals

Bank12 supports multiple payment methods for deposits and withdrawals, including bKash, Nagad, and Rocket. Key payment terms are outlined below:

• Deposited funds are typically credited to your account within a few minutes.
• Withdrawal requests may take up to 48 hours to process.
• KYC verification must be completed before any withdrawal can be made.
• The payment method used for deposits must match the one used for withdrawals.
• Bank12 reserves the right to delay or withhold payments in the case of suspicious transactions.
• Minimum deposit and withdrawal amounts are listed in the Cashier section of the platform.

5Bonuses & Promotions

Bank12 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which must be followed.

• The welcome bonus is available to new members only and can be claimed once.
• Each bonus carries a wagering requirement that must be met before a withdrawal can be made.
• Bank12 reserves the right to void any bonus if abuse is suspected.
• Using multiple accounts to claim bonuses is strictly prohibited.
• Free spins and free bets have a fixed expiry date and will be cancelled automatically once they expire.
• Bank12 reserves the right to modify or cancel any promotion at any time.

6Gaming Policy

All games on bank12 are powered by third-party software providers. RNG (Random Number Generator) technology ensures that every outcome is entirely random and impartial.

• In the event of a technical error resulting in an incorrect payout, bank12 reserves the right to correct it.
• Bank12 is not liable for game interruptions caused by loss of internet connection.
• In Live Casino, the dealer's decision is final.
• Official sources are used to determine outcomes in Sports Betting.
• In any dispute regarding game rules, bank12's decision shall be considered final.

7Prohibited Activities

The following activities are strictly prohibited on the bank12 platform and may result in permanent account closure:

• Opening or using an account while being underage.
• Creating multiple accounts to claim bonuses or gain unfair advantages.
• Engaging in money laundering or any transactions involving illegal funds.
• Playing games using hacking, bots, or automated software.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.
• Colluding with other users to manipulate game outcomes.
• Operating an account under a false identity or in someone else's name.

8Privacy and Data Protection

Bank12 takes the protection of your personal data seriously. We never sell your information to third parties. Full details on how your data is used can be found in our Privacy Policy.

• Information provided at registration is used solely for account verification and service improvement.
• Information may be disclosed to government authorities when required by legal obligation.
• Requests to update your information can be submitted through the support team.

For more details, visit our Privacy Policy Read.

9Account Closure and Suspension

You may request to close your bank12 account at any time. Likewise, bank12 reserves the right to suspend or close an account under certain circumstances.

• To voluntarily close your account, please contact our support team.
• If you wish to self-exclude, your account can be temporarily suspended for a specified period.
• Violations of our terms may result in account suspension without prior notice.
• Any available balance (excluding bonuses) will be returned upon account closure.

10Liability Limits

Bank12 strives to ensure uninterrupted service; however, bank12 is not liable in the following cases:

• Service interruptions caused by internet outages or third-party server issues.
• Losses resulting from the user's own error or negligence.
• Account losses resulting from unauthorized access.
• Financial losses resulting from game outcomes.

11Terms Amendment Policy

Bank12 reserves the right to modify these Terms and Conditions, in part or in full, at any time. Any changes will be announced on the platform along with the date of the update.

• Users will be notified via email or an on-platform notification before any significant changes take effect.
• If you do not agree to the revised terms, you will have the option to close your account.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.

For any questions or complaints, please reach out to our support team. We're always here for you.